SOVA is a 24/7 AI support line trained on your business — with a live human-intervention dashboard so your team can take the wheel the moment it's needed. No ticket purgatory, no "we'll get back to you."
SOVA runs the front line so your team can focus on the work only people can do. Every conversation is logged, routable, and escalatable.
Not a generic chatbot. SOVA is trained on your services, pricing, policies, hours, and common questions — so it answers like someone who actually works there.
Your team sees every conversation live. Jump in at any moment, take over the chat, and hand it back when the customer is taken care of.
Rules you define — urgency keywords, VIP customers, complaint patterns — trigger routing to the right person on your team automatically.
Every exchange is saved and searchable. See what your customers actually ask, where SOVA needs updating, and where your product has gaps.
Phone, tablet, or desktop. Your team monitors from wherever they are — field, office, or couch.
Drop the chat widget into your website, portal, or client app. SOVA works standalone or as the customer layer inside a larger platform like TAPESTRY.
Here's what changes when SOVA takes the front line.
Every live AI conversation in one place — take over when you need to, let Sova keep running when you don't.
Active AI handlings, flagged conversations, after-hours mode, and the full FAQ library — in one bilingual dashboard.
No per-conversation fees. No per-seat subscriptions. Pay once for the system, keep it for the life of your business.
$250 discovery call (credited toward your build) · 50% down to begin
SOVA takes the repetitive work off your team and escalates the rest. Let's talk about how it fits your business.
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